PRIVACY POLICY
Effective Date: June 3, 2026
Nexara Health Privacy Policy
Nexara Health (“Nexara,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our patients, providers, business partners, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, services, products, and related healthcare programs.
By accessing or using our website, services, or submitting information to Nexara Health, you agree to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following categories of information:
Personal Information
- Full name
- Address
- Email address
- Telephone number
- Date of birth
- Insurance information
- Healthcare provider information
- Employment information (for career inquiries)
- Any information voluntarily submitted through forms, surveys, or communications
Health Information
In connection with our healthcare services, we may collect health-related information necessary to:
- Verify insurance eligibility
- Process physician orders
- Coordinate care
- Deliver medical equipment and services
- Provide preventive care programs
- Comply with applicable healthcare regulations
Protected Health Information (“PHI”) is handled in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).
Website Usage Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Referring website
- Pages viewed
- Time spent on pages
- Clickstream data
This information helps us improve website performance and user experience.
2. HOW WE USE YOUR INFORMATION
We may use collected information to:
- Provide healthcare-related services
- Process medical equipment orders
- Verify insurance coverage
- Coordinate patient care
- Communicate regarding services and support
- Respond to inquiries
- Improve our website and services
- Conduct internal analytics
- Comply with legal and regulatory requirements
- Protect against fraud and abuse
- Recruit and evaluate employment candidates
3. HIPAA COMPLIANCE
Where applicable, Nexara Health complies with HIPAA and other applicable healthcare privacy regulations.
Protected Health Information may be used or disclosed:
- For treatment purposes
- For payment processing
- For healthcare operations
- As required by law
- As authorized by the patient
Patients may have rights regarding their PHI under applicable laws, including the right to access, amend, or request restrictions on certain uses of their information.
4. COOKIES AND TRACKING TECHNOLOGIES
Our website may use:
- Cookies
- Analytics tools
- Session identifiers
- Tracking pixels
- Similar technologies
These tools help us:
- Understand website usage
- Improve performance
- Measure marketing effectiveness
- Enhance user experience
Users may adjust browser settings to disable cookies; however, some website functionality may be affected.
5. SHARING OF INFORMATION
Nexara Health does not sell personal information.
We may share information with:
Service Providers
Third-party vendors who assist with:
- Website hosting
- Analytics
- Customer support
- Payment processing
- Technology infrastructure
Healthcare Partners
When necessary to provide services, coordinate care, process claims, or fulfill physician orders.
Legal Requirements
We may disclose information:
- To comply with laws and regulations
- In response to lawful requests
- To protect rights and safety
- To prevent fraud or abuse
Business Transactions
If Nexara Health undergoes a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of the transaction.
6. DATA SECURITY
Nexara Health maintains administrative, technical, and physical safeguards designed to protect information from:
- Unauthorized access
- Disclosure
- Alteration
- Destruction
While we employ reasonable security measures, no method of internet transmission or electronic storage can be guaranteed to be 100% secure.
7. DATA RETENTION
We retain information for as long as necessary to:
- Provide services
- Meet contractual obligations
- Comply with healthcare regulations
- Satisfy legal requirements
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the nature of the information and applicable laws.
8. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. Nexara Health is not responsible for the privacy practices or content of external websites.
Users are encouraged to review the privacy policies of any third-party sites they visit.
9. CHILDREN’S PRIVACY
Our services are not directed toward children under the age of 13 without parental or guardian involvement.
We do not knowingly collect personal information from children in violation of applicable laws.
10. YOUR PRIVACY RIGHTS
Depending on your state of residence and applicable law, you may have rights regarding your personal information, including:
- Access to information we maintain
- Correction of inaccurate information
- Deletion of certain information
- Restrictions on processing
- Opt-out rights for certain communications
To exercise these rights, please contact us using the information below.
11. MARKETING COMMUNICATIONS
Users may opt out of receiving promotional communications at any time by:
- Clicking unsubscribe links
- Contacting Nexara Health directly
- Updating communication preferences
Operational, transactional, or healthcare-related communications may still be sent as necessary.
12. CHANGES TO THIS PRIVACY POLICY
Nexara Health reserves the right to modify this Privacy Policy at any time.
Changes will become effective upon posting to our website. Continued use of our website or services constitutes acceptance of the revised policy.
13. CONTACT INFORMATION
For questions regarding this Privacy Policy or our privacy practices, please contact:
Nexara Health
Website: www.nexaraus.com
Email: privacy@nexaraus.com
Phone: same as contact us number
Mailing Address: Same as what’s contact us page
By using our website and services, you acknowledge that you have read and understand this Privacy Policy.